Terms of Use


The terms and conditions of this website and the contents of this website shall be governed and interpreted in accordance with the laws of England and Wales, and the user and Larkes Estate Agents agree that the English law courts shall have exclusive jurisdiction to adjudicate any dispute which may arise out of this website.



All content and design of this website is protected by copyright, trademarks and other intellectual property rights and is the property of Larkes Estate Agents or issued under licence from third-party copyright owners. You may print or download such material in electronic form on your local hard disk for your personal, non-commercial use. You may not alter or otherwise make any changes to any material that you print or download, including, without limitation, removing any copyright or proprietary notices. All other uses are prohibited including, without limitation, distributing, reproducing, modifying or copying or using for commercial purposes any of the materials or contents of this site. The licence to copy also does not permit incorporation of the content or any part of the website in any other work or publication in any form whatsoever.

Links to this site from relevant third party websites are welcome. However, should Larkes Estate Agents request removal of third party links to this site, this must be done within 24 hours of the request being made.



Larkes Estate Agents tries to make sure that the material and information contained on this website is as accurate as possible. However, we give no warranty of any kind regarding this website and/or materials provided on this website. Larkes Estate Agents make no representations or warranties of any kind (express or implied) as to the operation of this website or the accuracy, completeness, currency, or reliability of any of the content or data found on this website.



Larkes Estate Agents take reasonable care to ensure that the information available on this website is accurate. However, we cannot guarantee its accuracy and we reserve the right to change this information without notice at any time. This includes these terms and conditions.

To the fullest extent as permitted by law, Larkes Estate Agents excludes all liability whatsoever for any loss or damage howsoever arising out of the use of this website or reliance upon the content of this website.

Larkes Estate Agents assumes no responsibility and shall not be liable for any damage to, or viruses which may infect, your computer equipment or other property by reason of your access to, browsing or use of this website.

In no event shall Larkes Estate Agents be liable for any damages, losses, injuries or claims or any direct, indirect, incidental, consequential damages of any kind (including but not limited to lost profits, data or savings) howsoever arising (including, but not limited to, as a result of Larkes Estate Agents negligence) in connection with the use of this website; or the copying or use of any information or material contained in or referred to in this website; or any failure or delay of the use or inability to use any component of this website.

Appraisal letters issued by Larkes Estate Agents are intended as a guide to marketing only and do not represent a formal valuation.



Larkes Estate Agents  (Larkes) strives to ensure that the process of buying and selling is as smooth as possible. However, in what can be a stressful transaction, occasionally things may not always go according to plan. With this in mind, we have a rigorous process to ensure any grievances that may arise are resolved as quickly as possible.

All Larkes employees take customer satisfaction very seriously and we will endeavour to resolve the issue swiftly and professionally.

If you wish to make a complaint to the partnership please follow the procedure below;

1.      If appropriate, and in the first instance please notify the member of staff you are dealing with: our staff work hard to meet your expectations and it may be the case that the member of staff doesn’t understand that you’re upset; they may be able to explain their actions. 

2.      If you have tried the above and have not been satisfied then please detail the nature and background of your complaint in writing to our complaints handler Mr Edward Larke

Email: edward@larkes.co.uk

Post: Mr E Larke MRICS, Larkes Estate Agents, The Arch, 25A Hall Quay, Great Yarmouth, NR30 1HP.

Please ensure that your letter is clearly labelled COMPLAINT and that it provides sufficient details including property address, dates, and any staff members relating to your issue. This will enable us to investigate your complaint without delay.

3.      We will confirm receipt of your written complaint; we will investigate your complaint and endeavour to report back to you within 10 working days with our findings.

4.      We genuinely hope that all concerns can be settled amicably between us. However, if you remain dissatisfied with our final view you may seek redress through The Property Ombudsman, which provides a free, independent service for dealing with unresolved disputes. The Property Ombudsman will not consider your complaint until you have exhausted our internal procedure. Any referral to The Property Ombudsman must be made within twelve months of the date of our final view statement. Their contact details are as follows:

The Property Ombudsman Ltd
Milford House
43-55 Milford Street

Complaints Enquiry Line: 01722 333306


This website is owned and controlled by Larkes Estate Agents LTD of East Coast House, Galahad Road, Gorleston, NR31 7RU company number 11877844. “Larkes” is a trading name of Larkes Estate Agents LTD. If you use this website you agree to the terms and conditions.   

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