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Privacy & terms

A quiet commitment to transparency at every stage.

We believe that trust is built not just through how we present homes, but how we operate behind the scenes.

This section outlines how we use your data, how our website functions, and the terms under which we provide our services — written as clearly and simply as possible.

  • 1. About this website

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    This website is operated by Larkes Estate Agents Ltd (“Larkes”, “we”, “us”, “our”).

    • Company number: 11877844

    • Registered office: East Coast House, Galahad Road, Gorleston, NR31 7RU

    • Principal office: The Arch, 25A Hall Quay, Great Yarmouth, Norfolk, NR30 1HP

     

    By using this website, you agree to the terms set out below.

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    2. Use of this website

     

    You may use this website for lawful purposes only. You agree not to:

    • Misuse or attempt to disrupt the website

    • Introduce viruses or malicious material

    • Attempt unauthorised access to systems or data

     

    We reserve the right to suspend or withdraw access to the website at any time.

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    3. Property information

     

    All property descriptions, images, floorplans, and measurements are provided for guidance only.

     

    They do not form part of any offer or contract and should not be relied upon as statements of fact.

     

    We recommend that all buyers independently verify information through their solicitor or surveyor.

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    4. Accuracy of information

     

    We take care to ensure that the content on this website is accurate and up to date.

    However, we do not guarantee the completeness or accuracy of all information.

     

    Content may be updated or changed without notice.

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    5. Valuations and advice

     

    Any appraisal, valuation, or market guidance provided by Larkes (including via this website or email) is given for marketing purposes only and does not constitute a formal Red Book valuation unless explicitly stated.

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    6. Intellectual property

     

    All content on this website — including text, imagery, branding, and design — is owned by or licensed to Larkes Estate Agents Ltd.

     

    You may:

    • View and download content for personal, non-commercial use only

     

    You may not:

    • Copy, reproduce, distribute, or commercially exploit any content without written permission

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    7. Third-party links

     

    This website may include links to third-party websites (including property portals).

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    We are not responsible for the content, accuracy, or privacy practices of those websites.

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    8. Limitation of liability

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    To the fullest extent permitted by law, Larkes Estate Agents Ltd shall not be liable for any loss or damage arising from:

    • Use of this website

    • Reliance on its content

    • Inability to access the website

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    This includes indirect or consequential loss.

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    9. Complaints procedure

     

    We are committed to providing a professional and considered service. If something does not meet expectations, we encourage you to let us know.

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    Step 1

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    Raise the matter with the member of staff you have been dealing with.

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    Step 2

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    If unresolved, please write to:

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    Edward Larke MRICS

    Larkes Estate Agents

    The Arch, 25A Hall Quay

    Great Yarmouth, NR30 1HP

    Email: edward@larkes.co.uk

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    Please include:

    • Property address

    • Details of your concern

    • Relevant dates and correspondence

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    We will acknowledge your complaint and aim to respond within 10 working days.

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    Step 3

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    If you remain dissatisfied, you may refer your complaint to:

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    The Property Ombudsman

    Milford House, 43–55 Milford Street, Salisbury, SP1 2BP

    Tel: 01722 333306

     

    You must refer your complaint within 12 months of our final response.

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    10. Governing law

     

    These terms are governed by the laws of England and Wales.

    Any disputes will be subject to the exclusive jurisdiction of the English courts.

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  • 1. Introduction

    We respect your privacy and are committed to protecting your personal data.

    This policy explains how Larkes Estate Agents Ltd collects, uses, and protects your information when you:
        •    Use our website
        •    Contact us
        •    Engage our services

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    2. What information we collect

    We may collect and process:

    Personal details
        •    Name
        •    Email address
        •    Telephone number
        •    Postal address

    Property-related information
        •    Property ownership details
        •    Preferences (e.g. budget, location)
        •    Transaction details

    Technical data
        •    IP address
        •    Browser type
        •    Website usage data (via analytics tools)

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    3. How we use your information

    We use your data to:
        •    Respond to enquiries
        •    Provide estate agency services
        •    Manage property transactions
        •    Send property alerts or marketing (where appropriate)
        •    Improve our website and services

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    4. Legal basis for processing

    We rely on the following legal bases:
        •    Contract – to provide our services
        •    Legitimate interest – to run and improve our business
        •    Consent – for marketing communications
        •    Legal obligation – including anti-money laundering regulations

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    5. Anti-money laundering (AML)

    As an estate agency, we are legally required to verify the identity of our clients.

    This may involve:
        •    Identity checks
        •    Verification of source of funds
        •    Screening against fraud prevention databases

    We cannot proceed with certain transactions without completing these checks.

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    6. Sharing your data

    We may share your data with:
        •    Solicitors, surveyors, and other professionals involved in a transaction
        •    Property portals (e.g. Rightmove, OnTheMarket)
        •    Photographers, EPC assessors, and contractors
        •    IT providers and analytics services

    We only share information where necessary and ensure appropriate safeguards are in place.

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    7. International transfers

    Some of our service providers (e.g. analytics platforms) may process data outside the UK.

    Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law.

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    8. Data retention

    We retain personal data only as long as necessary:
        •    Transaction data: typically 6 years
        •    Enquiry data: typically up to 5 years
        •    Marketing data: until you unsubscribe

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    9. Your rights

    You have the right to:
        •    Access your personal data
        •    Request correction of inaccurate data
        •    Request deletion of your data
        •    Restrict or object to processing
        •    Request data portability

    To exercise your rights, please contact us at:
    yarmouth@larkes.co.uk

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    10. Complaints

    If you are unhappy with how we handle your data, you can contact us directly.

    You also have the right to lodge a complaint with:

    Information Commissioner’s Office (ICO)
    www.ico.org.uk

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    11. Updates to this policy

    We may update this policy from time to time.
    The latest version will always be available on our website.

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  • 1. What are cookies?

     

    Cookies are small text files stored on your device when you visit a website.

    They help websites function properly and improve user experience.

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    2. How we use cookies

     

    We use cookies to:

     

    Essential cookies

     

    Required for the website to function properly.

     

    Performance cookies

     

    Help us understand how visitors use our site (e.g. Google Analytics).

     

    Marketing cookies

     

    May be used to show relevant property advertising across other platforms.

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    3. Cookie consent

     

    When you first visit our website, you will be asked to accept or manage cookies.

     

    You can:

    • Accept all cookies

    • Reject non-essential cookies

    • Customise your preferences

     

    You can update your preferences at any time.

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    4. Third-party cookies

     

    Some cookies are set by third-party services, such as:

    • Google Analytics

    • Property portals

    • Advertising platforms

     

    These providers have their own privacy policies.

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    5. Managing cookies

     

    You can control cookies through your browser settings.

     

    Please note that disabling cookies may affect how the website functions.

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    6. Contact

     

    If you have any questions about our use of cookies, please contact:

     

    yarmouth@larkes.co.uk

If you’d like to speak with us

If you have any questions about how we handle your information or how we operate, we would be pleased to help. We believe these things should always be clear, considered, and easy to understand.

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